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Delivery Information

Delivery Information


4.1. Delivery occurs when the Company's appointed courier service hands the goods to the Customer, or any persons claiming to represent the Customer, at the specified Delivery address. The Delivery Note, generated by the Company's appointed courier service will serve as sufficient documentary evidence of such delivery. All risks pass to the Customer on delivery.

4.2. The Company assumes that any persons claiming to represent the Customer at the specified delivery address is duly authorised to receive the goods. The Company, or its appointed courier service, cannot be held responsible for any loss or liability whatsoever incurred in this regard.

4.3. If no notification to the contrary has been received by the Company from the Customer within 5 (five) working days after the Delivery Note date, or the quoted delivery date to the Customer in the absence of a Delivery Note, the Customer is deemed to have accepted the goods delivered as conforming in all respects to that ordered.

4.4. The Company assumes that the Delivery Address has been correctly specified by the Customer and thus cannot be held responsible for incomplete, inaccurate, out of date or any other discrepancies relating to information provided by the Customer, particularly with regard to Delivery addresses, Customer contact information or any other information required by the Company from the Customer in order to fulfil any orders placed on the Company by the Customer. The Customer hereby acknowledges that it is solely responsible for provision and on-going accuracy of all such information required during any transactions undertaken with the Company.

4.5. If delivery could not take place, the Company will attempt to contact the Customer using the contact information supplied and use its best endeavours to coordinate one additional attempt at delivery. If this attempt also fails, for any reason, the Company will cancel the order and repay any money paid by the Customer for that order. If the Customer provided the incorrect delivery and contact information, the Customer will be held liable for the additional delivery fees payable to the courier appointed to do the delivery.


Goods lost or Damaged in Transit

5.1. The Company undertakes to ensure that all goods delivered are insured against loss or damage up until delivery to the Customer.

5.2. If the Customer believes that goods were either lost or damaged in transit, it must notify the Company no later than 3 (three) working days of the goods being received or being perceived overdue.

5.3. In the case of damaged goods, the unused goods must be returned to the Company as soon as possible with all associated packaging and documentation, the reasonable costs of which will be born by the Company, provided the Customer's claim is valid. The Company reserves the right, at its sole discretion, to reject such goods returned, if it is reasonable to believe they were not in fact damaged in transport.

5.4. In the event of such loss or damage, the Company undertakes to either refund to the Customer the full amounts received from any such insurance claim, or re-supply the goods, as originally ordered, at its sole discretion.

5.5. On no account will the full extent of the Company's liability to the Customer, in the event of lost or damaged goods, exceed the original order amount for those goods.