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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: 

  •  To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We use regular Malware Scanning. 

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.   

We have not enabled Google AdSense on our site but we may do so in the future.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. 

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. 

We collect your email address in order to:

  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM, we agree to the following:
    • Not use false or misleading subjects or email addresses.
    • Identify the message as an advertisement in some reasonable way.
    • Include the physical address of our business or site headquarters.
    • Monitor third-party email marketing services for compliance, if one is used.
    • Honor opt-out/unsubscribe requests quickly.
    • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.

General (cover-all) Competition Terms & Conditions

If there are any questions that require clarity, entrants can contact us by email to request such BEFORE qualifying as an valid entrant into any competition or promotion that these Terms aim to cover.

  1. These terms and conditions apply to all competitions featured in any publications and online services that are organised in conjunction with Green Beetle Branding cc for any Member of the Essential Hardware & Tool Group, unless otherwise specified or is superseded by an individual stores’ specific terms and conditions.
  2. By entering a competition entrants accept these terms and conditions together with any specific instructions and terms for such competition which may be mentioned in any electronic messages, or on the website, or communicated to entrants in any other way (“competition information”). Such competition information shall prevail in the event of there being any inconsistency between these competition terms and conditions and any competition information.
  3. The Essential Group Member (hereinafter referred to as EHM) or it’s organisers (Green Beetle Branding / GBB) may cancel or amend any competition, competition information, or these terms and conditions without prior notice. Any changes will be posted either on competition materials or on any medium these terms and conditions appear. This may occur on either or all platforms.

Competition Entry

  1. Competition are open to all residents of the South Africa, unless otherwise specified. We may ask competition winners for proof of residency and if a competition winner is unable to prove their residency to our satisfaction, we reserve the right to select an alternative winner. There is no minimum age limit unless specified otherwise in the competition information. However, entrants under the age of 18 must insert contact details of a parent or guardian when entering. Employees and members of their immediate families (including any live-in partner or household member) of any of the following may not enter:
    • Essential Hardware & Tool
    • Members of Essential Hardware & Tool (or the Essential Group)
    • Any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries;
    • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  2. Where an entrant requires the details of his/her parent/guardian to be entered onto the entry forms, we may ask for proof of age and in all competitions evidence to verify the identity of that entrant at any time, and may use any channels and methods available to carry out checks of any details provided. Entrants may only enter the competition in their own name.
  3. The opening and closing dates and times for entries are as indicated in the competition information. Any entries received before the opening and after the closing of the competition will be invalid and will not be entered into the competition.
  4. By entering the competition entrants warrant that all information submitted by them is true, current, and complete. Entrants also warrant that they are the copyright owners of any copyright works submitted, e.g. photographs and drawings, and our use of such works (which you will permit) will not infringe the rights of any third party.
  5. Any limit on the number of entries a person or household may make will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  6. Entry to the competition may only be made through the applicable method(s) indicated in the competition information. Not all of the following methods of entry may be available for entry to each competition. The following terms and conditions will apply where the method is indicated as being available in the competition information. Where entrants pay an entry fee, they must have the permission of the bill payer before entering; otherwise the entry will be invalid.

(a) Text (“SMS”) entry

Where specified in the competition information as an available method of entry to the competition, SMS entrants are required to send a text to the shortcode or number as indicated in the competition information. Texts received by the competition organiser will be charged at the standard operator rate, which will vary depending on the entrant’s mobile network provider. When a text message is received from the competition organiser, sent to the same mobile phone from which the answer was sent, acknowledging receipt of the entry (a “Text Acknowledgement”), this will result in the entrant being charged the charge stated in the competition information. Please check with the relevant mobile network provider what standard network charge will apply. In the event that the entrant has insufficient funds, credits or capacity on their handset (as applicable) for the Text Acknowledgement to be successfully sent by the competition organiser and received by the entrant within 72 hours of the original entry being received by the competition organiser, the relevant entry will be deemed ineligible and will not be accepted.

Entries sent by text message which are received after the stated competition closing time will be invalid and will not be entered into the competition. If a text message entry is received by the competition organiser informing them that their entry was received late and was not therefore entered into the competition; however, the entrant will not be entitled to a refund of the standard network charge imposed by the entrant’s mobile network when they entered the competition by text message.

SMS entries received after the notified competition closing time will not be valid. The competition organiser accepts no liability for any SMS entry charges incurred regardless of whether the entry is received before the competition closing time. SMS entrants may opt out of receiving any marketing messages in the confirmation message (please see rule 29 of these terms and conditions).

(b) Web entry

Where specified in the competition information as an available method of entry to the competition, web entrants are required to follow the instructions on the website as indicated in the competition information. Entrants will receive a message confirming entry to the competition. Web entrants may be required to supply their name, and/or email address and/or a contact telephone number and/or any other details. In the event that entrants are required to pay to enter online, entrants will need to use the relevant payment service indicated in the competition information, and may need to open an account and register to pay for online entry to the competition. Online entry costs will be as indicated in the competition information. Entrants must read and accept the terms and conditions relating to the online entry pay service before proceeding with such a web entry.

(c) Email entry

Where specified as an available method of entry to the competition, e-mail entrants may enter the competition by sending an e-mail with the information indicated in the competition information and at the email address indicated. There is no charge for email entries. Entrants may receive a message confirming their entry to the competition.

(d) Mobile Internet entry

Where available, entrants may enter the competition by Mobile Internet. Eligible entrants are required to click on the link to the competition on the relevant Mobile Internet webpage and follow instructions to provide the required information to enter the competition. Entries without all the required information will be invalid. Entrants will be charged R2.00 for entering a competition via Mobile Internet together with any applicable network charges. Some mobile network operators will include the R2.00 charge on the entrant’s telephone bill; others will send a Text Acknowledgement which will result in the entrant being charged R2.00 - Mobile network operators may also charge their
customers for using the Mobile Internet/browsing tools. Entrants should contact their network operator for more details as these charges may vary depending on the entrant’s mobile network operator and tariff.

(e) Entry via Social Network Sites

Where specified as an available method of entry to the competition, Social Network Site entrants may enter the competition by responding with the information indicated in the competition details by posting their answer within their comment. There is no charge for such entries.

  1. Neither EHG nor its members, servants, agents, nor any other party or organisation involved in the management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries involved in the competition will accept responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions (including but not limited to security functions by software used by the competition organiser or any third party), virus, bugs, or other causes outside its control.
  2. Entries submitted through agents or third parties or in bulk (i.e. more entries than a human being could submit in the time available without the use of software or other devices designed to make automated entries or, in the case of postal entries, more than one entry submitted under the same postage stamp) will not be accepted. Entrants may enter as many times as they like unless otherwise indicated in the competition information but no more than one prize per person per competition will be awarded.
  3. Any entries which are incomplete, incorrect, inaudible, incomprehensible, or not received by the competition organiser will be void.
  4. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of the entry or any answers given by entrants (if applicable), or the operation of any part of the competition (in the case of postal entries, a postal strike for example), network or phone system, the decision of the competition organiser shall be final and no correspondence will be entered into.
  5. EHG nor its members will not be liable to reimburse expenses incurred in making an entry in any competition. Where the competition organiser decides in its sole discretion that an entrant is eligible for a refund, eligibility for refunds will be notified to relevant entrants. EHG and its members reserves the right to refuse to refund any messages where it suspects dishonest or fraudulent conduct on the sender’s part or where the entrant has not complied with the rules of the competition.

Prizes

  1. The prize is as specified in the competition information.
  2. Where the winner is required to speak for the purposes of a film or video production they must appear to be able to communicate clearly and appropriately for the production in question. EHG or its members reserves the right to select an alternative winner in the event that these requirements are not met.
  3. The process for determining the winner of the prize is as indicated in the competition information. Where the winner is randomly selected from all correct and valid entries, the draw for the winner will take place within 7 days of the date on which the competition closes.
  4. Prize draw prizes will be awarded in accordance with the laws of chance and, if required by law or regulation, under the supervision of an independent observer. Any competition requiring a subjective assessment in the selection of winning entries will be judged by EHG or its member or its organiser or as indicated in the competition information and, if required by law or regulation, an independent judge or a panel including one member who is independent of the competition’s promoters and intermediaries.
  5. Should more prizes be claimed than are available for any reason, a simple prize draw will take place for the available prize(s).
  6. We will attempt to notify the winner within 21 days after the closing date, or as otherwise indicated in the competition information, and where time is of the essence for such a period as we shall in its absolute discretion deem reasonable. He/she will be contacted on the phone number, by SMS text, or email address provided when entering the competition. The winner will have a specified fixed time period in which to claim his or her prize. If we are unable to notify the winner timeously, or if the winner fails to respond within the fixed time period as specified and/or provide an address for delivery of the prize, this may result in forfeiture of the prize and we reserve the right to select an alternative winner in accordance with these terms and conditions and the competition information.
  7. EHG or its members may in its sole discretion refuse to provide a prize, or seek its recovery, in the event of non-entitlement under these terms or an entrant’s breach of these terms, our website terms of use, fraud, dishonesty, or other inappropriate or improper conduct including but not limited to the use of technology which enables an entrant to evade charges or entry requirements.
  8. Any entrant who enters or attempts to enter the Competition in a manner, which in our determination is contrary to these terms and conditions or by its nature is unfair to other entrants may be removed from the Competition at our sole discretion.
  9. EHG and/or its members reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion, if it believes the Competition is not capable of being conducted as specified in these terms and conditions or in the event of a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonable control of ourselves that could corrupt or affect the administration, security, impartiality, or normal course of the Competition.
  10. EHG and/or its members reserves the right in its sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or if such proof is not produced on request or to disqualify the entrant from the competition.
  11. EHG and/or its members shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable. However, the competition organiser reserves the right to change the prize due to circumstances beyond its control or to offer an alternative of similar value.
  12. In relation to all competitions, the first name and surname of the winner may be published by EHG and/or its members and entrants grant to EHG and/or its members a non-exclusive licence to use and publish their entry in any media for the purpose of announcing the winner.

Data Protection and Publicity

  1. EHG and/or its members (or any other nominated third party) may exercise its sole discretion to use the winner’s (and (if applicable) their companion’s) name, address, and image and their comments relating to the prize and competition experience for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid.
  2. Information, data and the caller line identity (“personal data”) which is provided by entrants when they enter will be held and used by EHG and/or its members and their suppliers and contractors in order to administer the competition. If entrants call from a withheld caller line identity and do not provide their caller line identity when entering the competition, the competition organiser may use the withheld caller line identity for customer care purposes such as refunds or communications relating to a service e.g. to notify a winner. Entrants’ personal data may also be passed to their mobile phone network or to relevant regulatory bodies, the police or other authorities in the course of the investigation of any complaints or suspected unlawful activity or where requested by the phone provider in connection with the billing arrangements for the competition. Aggregate, non personal data may also be used for the purpose of undertaking market research or in facilitating reviews, developments and improvements to relevant services.
  3. By submitting their personal details, the entrant agrees to EHG and/or its members processing those details in accordance with the purposes made known the entrant at the time of collection and in accordance with EHG and/or its members privacy policy. Any entrant who is entering the competition via e-mail or SMS may opt out of receiving any marketing communications from EHG and/or its members by adding the word STOP after the OptOut? option as specified in the communication.
  4. EHG and/or its members shall comply with all applicable requirements of the Data Protection Act 1998, the General Data Protection Regulation, POPI & CPA and any successor legislation or other applicable law.

Liability

  1. Nothing in these terms and conditions shall exclude or limit EHG and/or its members liability for death or personal injury caused by their staff or supplier’s negligence or for fraud. Subject to this, EHG and/or its members cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize. EHG and/or its members are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the
    Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the competition.
  2. EHG and/or its members cannot promise that the services relating to the competition will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond the control of EHG and/or its members. EHG and/or its members will not be liable in the event that all or any part of the service relating to the competition is discontinued, modified or changed in any way.

Standard terms

  1. In the event that any entrant does not, or is unable to, comply with and meet these terms and conditions and the competition information, EHG and/or its members shall be entitled at its sole discretion to disqualify such entrant, without any further liability to such entrant. In these circumstances, any prize(s) won by the entrant may be forfeited and EHG and/or its members reserves the right to reclaim any prize(s) already distributed to the entrant. Any entrant must comply with any directions given to him or her by EHG and/or its members including but not limited to any and all relevant laws, rules and applicable regulatory codes.
  2. The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.
  3. Please note that calls may be recorded to ensure that competition entries are captured, for staff training and quality control purposes.
  4. The promoter of the competition is specifically identifiable as the store that is running the promotion which will is an independently owned company affiliated to the Essential Hardware & Tool Buying Group as a Members thereof
  5. These terms and conditions were last updated on 10 November 2018.
  6. Without prejudice to the aforementioned terms and conditions, additional terms & conditions may be added, and/or replace these contents on individual and/or other competitions in the future. The aforementioned terms and conditions serve as an overall guide should individual competitions be ambiguous.

At Robot Industrial we understand the true meaning of “Time is Money” and our business in centred around servicing the needs of Industry. 
Supporting this mantra is our business model. We carry 40 000 lines items to minimise down-time for industry and ensure fast access to products that you need to keep your business running. Our years of experience have also enabled us to make sure that the QUALITY and SUITABILITY of products must match your needs and our guarantee supports our quality statement. Robot Industrial do approximately 150 buy-outs per day on top of our comprehensive ranges to, making sure our customers needs are well accommodated.

Of note is another specialised service: Specific needs require research, sourcing and supplying. We have a dedicated team to cater for almost any need that may arise. This service extends from South Africa deep into Africa and other continents as well. MultiNational companies can rely on our ability to not only source the right products at the right price, but also to handle the procurement thereof and the successful delivery through some of the most demanding ports in the world.

Try us, you’ll be pleasantly surprised…

Some of the Heavy Industries we serve: Power Generation Plants, Coal Mines, Gold Mines, Platinum Mining, Copper Mines, Iron Ore Mining, Steel Conversion plants, Aluminium Smelters, Oil Drilling and many, many more.

We live in Africa, we understand Africa, we “get” that sourcing products in Africa can be difficult for some, we understand that African conditions are harsher on people and equipment, SO…If you want a specialist helping you with “Quality products for African conditions….at the right price”, contact ROBOT Industrial and we’ll source, procure and deliver to you wherever you may be based.

We have a team of procurement specialists who understand Africa’s needs, what products are suited and how to source and get them to you.

Whether you are in Heavy Industry, Oil Drilling, Offshore Oil Rigs, Mining or even a smaller business, we can assist you with your Industrial Supplies right from here in South Africa. Give us a buzz or email us, and you’ll see why we are a preferred supplier to African Businesses, Continent-Wide.

We supply a complete range of tools suited to Oil Drilling Sites and have often set up complete rigs on a new drilling site. Our products would be too numerous to list, however a shortlist would include: industrial beds, industrial catering equipment, tooling, tyres for their 4×4’s and trailers, setting up and supply for the manufacturing, dams, pumps, industrial hose etc.

We are renowned throughout Africa for Oil Drilling equipment for big corporations to exporting throughout Africa to the Independent Oil Rig Sites, both onshore rigs and offshore rigs. This capability, combined with our supplies into other sectors of Industry in Africa has allowed us to become specialists in procurement and delivery throughout the African Continent.

Some of the Heavy Industries we serve: Power Generation Plants, Coal Mines, Gold Mines, Platinum Mining, Copper Mines, Iron Ore Mining, Steel Conversion plants, Aluminium Smelters, Oil Drilling and many, many more.

As with “general” Industry, “Time is Money” and the Mining sector is likely the most sensitive to time delays. At ROBOT Industrial we understand the mining industries needs, the consumable items that must be in stock, and the wide and varied lines of products that you need.

Our products meet your needs, including Non-Sparking Tools and other highly specialised tools suited to the Mining sectors and across the spectrum of minerals being mined. It’s important to note that ROBOT Industrial also deal with a lot of the companies that service and repair mining equipment and we carry their tools, spares and fasteners.

Keeping costs in check is paramount when buying in the volumes the mines require, and we have a “Bulk Buying” pricing policy to ensure you get a competitive deal to match our service, quality and support.

Some of the Heavy Industries we serve: Power Generation Plants, Coal Mines, Gold Mines, Platinum Mining, Copper Mines, Iron Ore Mining, Steel Conversion plants, Aluminium Smelters, Oil Drilling and many, many more.